[Rspamd-Users] "soft reject" and "clamav: failed to scan, maximum retransmits exceed"

[Andreas]

Hello,

and thanks for your answer.
> 
> Has this all worked for you in the past, or is it a new installation?
> 
I only mentioned "clamav: failed to scan" because I don't know whether that is the cause 
of my core question about the "soft reject".

So let me ask my question again what I can do to turn "soft reject" into a normal delivery.
Yes, this is a new installation in which I added rejects to the multimap.conf, as shown here 
recently, which selects according to subject content.
So where would I have to look so that the soft rejects are delivered normally?

Best regards

Andreas